1. Cancelling a booking
Please call 053 889 6239 as soon as possible to cancel or reschedule. If work has not started, payments for services not provided will be handled according to the applicable agreement and Saudi regulations.
2. Cancellation of an unused service
Where the Saudi E-Commerce Law applies, a customer may cancel a service contract within seven days from the date of contracting if the service has not been used and no benefit has been received, subject to statutory exceptions. Any cancellation costs will be handled as permitted by law and the agreement.
3. Services already started or completed
Once a service has started or been completed, a refund is not automatic. If you have a concern about the work, contact us at 053 889 6239. We will review it and discuss an appropriate remedy under the service agreement and applicable consumer rights.
4. Parts and materials
Any parts, materials, charges or applicable warranty terms should be explained before installation or use. This policy does not limit consumer rights relating to defective parts or services.
5. Delays
If we delay service by more than 15 days from the contract date or agreed service date, except where the delay results from force majeure, the customer may have a cancellation and refund right under Saudi law. We will inform you about a significant expected delay.
6. Refund processing
If a refund is approved, we will arrange it through the original payment method where possible. The time for funds to appear may depend on the payment provider or bank.
For questions or complaints, call 053 889 6239.